Tag Archive for DiSC Profiling

Dysfunctional Teams and How to Fix Them

 

Dysfunctionality among teams is far more commonplace than many business owners  would like to admit. You only need to take a look at recent headlines to notice the levels of it which can be found even in the most prestigious global brands. And considering the ease with which negative and potentially damaging content can be shared on social media these days, it pays business owners to be mindful of the risks and to develop coherent and effective strategies to alleviate these risks. 

A recent study by a very well-known UK on-line recruitment site suggests that 40% of employees believe a positive working culture is the most important thing their employer can provide. This imposes a duty on business leaders to build a supportive team culture and to ensure that managers within their business have the tools necessary to build and manage cohesive teams.

Considering this, we here at Ology recommend a 5 stage strategy that all managers should follow to fix their dysfunctional teams:

Ownership

If you as a leader do not take ownership of a team and its potential problems, then things will never improve. Discuss the matter openly with your team so that they feel comfortable sharing any issues they might have and make sure you set the standard of how you expect them to work together.

Honesty

If you notice your team is slowly becoming more fragmented and less effective, do not be afraid to seek out the truth. To fully understand what is going on, `remain neutral and do not cast judgement when asking for feedback from team members. Once you discover what is causing the negativity, take action and try to counteract it.

Standards

As a team leader, it’s essential that you put in place a standard of performance you expect. Therefore, you can’t have different standards for different members as this will only upset team members and provide extra ammunition for the more disruptive members of the team. Do not ignore the negative behaviour of some staff members. Make sure your team understands the repercussions of such behaviour and that it cannot be tolerated.

Agreement

You may have a plan in place that you think will help stamp out negativity, but without the backing of the team the plan is simply futile. To combat this, ensure the team meets regularly, while also keeping them informed of the standards you need them to adhere to.

Persistence

It can be frustrating when you notice that all of your efforts are falling on deaf ears and that team members continue to be disruptive and toxic. Turning your team around can often be one of the toughest challenges team leaders will ever face. It takes time and commitment. Don’t give up, be intentional and persistent to your beliefs and eventually change will happen.

And finally, be assured that you can do this. With the help of Ology’s behavioural expertise and our bespoke solutions, along with the dedicated support of one of our professional coaches, you can fix your teamworking issues.

For more information, or to discuss how we might help, contact Ology Coach Dave Preston today. (e-mail: davepreston@ologycoaching.com; or call 07539 365747)

Using Disc Profiling to Get the Best Out of Yourself and Others

Why Do People Drive You Mad At Work?

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(Or in any other place for that matter. At home; in your sports team, or even in your social gatherings).

 

“Why do people drive you mad at work?”

A thought provoking half day seminar designed to give you a brief insight into the world of Behavioural Profiling which will allow you to build even more productive relationships with your team, as well as your customers, suppliers and any other collaborators in your business.

You and your team are brilliant individuals with great talents, but do you really understand them; what motivates them and what limitations they secretly possess?

Think of the people in your team.

The Owl: The quiet, analytical person – loves figures, detail and is a perfectionist – to the point of frustrating you at times!

The Peacock
: The gregarious, popular person who is very good at getting people to go along with them, loved by your students/teams/agents, but is a bit slip-shod with the detail. and certainly isn’t a finisher.

The Eagle: The task-oriented person – give them a target and they’ll complete it, even if it upsets a few people along the way

The Dove: The steady, loyal and accommodating one – totally reliable, greatly liked by their fellow team members. but at times not having the urgency that you’re looking for.

If you had insight into what made these people behave as they do, how powerful could that be in getting you and your team to work together more effectively?

The DiSC behavioural model is the most widely used tool for understanding human behaviour, used throughout the world by well over 20 million people. DiSC is a very simple model to learn and apply. People just ‘get it’ and what’s more, it can be implemented almost immediately – unlike other complex models that are difficult to fully understand or remember.

Who should attend?
This seminar is applicable to anyone who has to deal with people! It is particularly useful for managers and team leaders as well as for those working in teams.

 

The seminar is delivered by PIC Affiliate David Preston of Wallshire Management Services, Ology Business and Executive Coach and Management Consultant with 4bc.

 

David is a certified DiSC Profiler and uses the technique extensively in his work with SMEs throughout Cornwall to enhance the performance of his clients’ businesses.

 

Where?

At various locations throughout the region

 

When?

Please contact me for details of the presentation schedule

 

Investment?

Only £99.99 +VAT

 

During the seminar delegates will:

 

  • Learn about the 4 basic Behavioural Styles
  • Learn about their own individual core style
  • Learn How to quickly identify the core style of others
  • Learn about the motivations and limitations of each core style
  • Learn how to adapt their behaviour to suit styles other than their own
  • Learn how to use Behavioural Profiling to enhance profitability.

Included in the seminar fee all delegates will receive their own personalised DiSC 2.0 Profile Report, plus their own one to one follow up session to apply the knowledge gained in their own individual situation.

Joining Instructions

To book your place on the seminar at this never to be repeated price, either contact me (David Preston) directly (on 07539 365747, or e-mail david@wallshiremanagement.co.uk

We all know there’s only one way to provide customer service – Isn’t there?

Customer service excellence is a hall mark of all the best and most successful businesses, but it’s not a “one size fits all” solution.

We all know that our customers are unique individuals, but when we deal with them do we really treat them like that?  Do you see customer service as a slick and proven approach that is successful because it treats everyone the same?  I would like to introduce you to 4 of our customers:

  1. Samantha – she is a serious and quiet person who has an interest in detail and getting even the smallest thing right.  Never ask her about her family or social life – she sees it as none of your business and irrelevant to doing business.
  2. Eric – the life and soul of the party – in fact he’s always trying to get us to meet up in town for a “few beers”.  A conversation with Eric always takes longer than planned and is guaranteed to cover the rugby/holidays/weekend every time before we get down to business!
  3. John – it took along while to get to know John – he is quiet, shows little of what he is thinking, but is always polite and calm.  He is quick to compliment good service, but slow to complain if things aren’t going so well.  It wouldn’t be a surprise if he simply took his business elsewhere without saying anything.
  4. Julie – you know where you stand with Julie – she tells you exactly what she thinks, whether you like it or not!  She hates delay, can’t abide excuses and does not tolerate failure to meet deadlines – however small.

You may recognise some of these people amongst your customers.  They all seek excellent service, but the way that you deliver it to them needs to be subtly different.  If people buy from people they like, then it is certainly true that people stop buying from people that they don’t like – or who they perceive as having a different set of priorities to them when it comes to customer service.

If you and your team members could understand your customers’ differences and take account of them when delivering your products or services to them, just think how much more positively your business would be perceived!

The Service Profit Chain

There is no doubt that excellence in service is directly linked to profitability – the most profitable businesses invariably deliver the best customer service.  You can improve your customer experience by understanding their needs and expectations better.  You can achieve this by introducing DiSC to your customer service team.  Let DISC UK show you how.

About DiSC

DiSC is the most trusted behavioural communication and learning instrument in the world. DiSC is based on more than 80 years of research and development and is used across the globe in hundreds of training and coaching applications, with around 70% of FTSE 500 companies either using or having used the system.

For further information about the unique Everything DiSC products, or to arrange to have your own profiles produced, contact us via email david@wallshiremanagement.co.uk or telephone on 01209 613 060 today.

Best Regards
Dave Preston