Archive for DiSC Profiling

Using Disc Profiling to Get the Best Out of Yourself and Others

Why Do People Drive You Mad At Work?

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(Or in any other place for that matter. At home; in your sports team, or even in your social gatherings).

 

“Why do people drive you mad at work?”

A thought provoking half day seminar designed to give you a brief insight into the world of Behavioural Profiling which will allow you to build even more productive relationships with your team, as well as your customers, suppliers and any other collaborators in your business.

You and your team are brilliant individuals with great talents, but do you really understand them; what motivates them and what limitations they secretly possess?

Think of the people in your team.

The Owl: The quiet, analytical person – loves figures, detail and is a perfectionist – to the point of frustrating you at times!

The Peacock
: The gregarious, popular person who is very good at getting people to go along with them, loved by your students/teams/agents, but is a bit slip-shod with the detail. and certainly isn’t a finisher.

The Eagle: The task-oriented person – give them a target and they’ll complete it, even if it upsets a few people along the way

The Dove: The steady, loyal and accommodating one – totally reliable, greatly liked by their fellow team members. but at times not having the urgency that you’re looking for.

If you had insight into what made these people behave as they do, how powerful could that be in getting you and your team to work together more effectively?

The DiSC behavioural model is the most widely used tool for understanding human behaviour, used throughout the world by well over 20 million people. DiSC is a very simple model to learn and apply. People just ‘get it’ and what’s more, it can be implemented almost immediately – unlike other complex models that are difficult to fully understand or remember.

Who should attend?
This seminar is applicable to anyone who has to deal with people! It is particularly useful for managers and team leaders as well as for those working in teams.

 

The seminar is delivered by PIC Affiliate David Preston of Wallshire Management Services, Ology Business and Executive Coach and Management Consultant with 4bc.

 

David is a certified DiSC Profiler and uses the technique extensively in his work with SMEs throughout Cornwall to enhance the performance of his clients’ businesses.

 

Where?

Pool Innovation Centre, Trevenson Road, Pool, Cornwall TR15 3PL.

 

When?

Wednesday November 27th 2013

9:30am – 12.30pm.

 

Investment?

Only £24.99 +VAT (discounted with generous support from Pool Innovation Centre)

 

 

During the seminar delegates will:

 

  • Learn about the 4 basic Behavioural Styles
  • Learn about their own individual core style
  • Learn How to quickly identify the core style of others
  • Learn about the motivations and limitations of each core style
  • Learn how to adapt their behaviour to suit styles other than their own
  • Learn how to use Behavioural Profiling to enhance profitability.

Included in the seminar fee all delegates will receive their own personalised DiSC 2.0 Profile Report, plus their own one to one follow up session to apply the knowledge gained in their own individual situation.

Joining Instructions

To book your place on the seminar at this never to be repeated price, either contact me (David Preston) directly (on 07539 365747, or e-mail david@wallshiremanagement.co.uk, or direct your enquiry to Richard Scutt at Pool Innovation Centre (01209 714676, or by e-mail to Richard Scutt <richard.scutt@plymouth.ac.uk>)

We all know there’s only one way to provide customer service – Isn’t there?

Customer service excellence is a hall mark of all the best and most successful businesses, but it’s not a “one size fits all” solution.

We all know that our customers are unique individuals, but when we deal with them do we really treat them like that?  Do you see customer service as a slick and proven approach that is successful because it treats everyone the same?  I would like to introduce you to 4 of our customers:

  1. Samantha – she is a serious and quiet person who has an interest in detail and getting even the smallest thing right.  Never ask her about her family or social life – she sees it as none of your business and irrelevant to doing business.
  2. Eric – the life and soul of the party – in fact he’s always trying to get us to meet up in town for a “few beers”.  A conversation with Eric always takes longer than planned and is guaranteed to cover the rugby/holidays/weekend every time before we get down to business!
  3. John – it took along while to get to know John – he is quiet, shows little of what he is thinking, but is always polite and calm.  He is quick to compliment good service, but slow to complain if things aren’t going so well.  It wouldn’t be a surprise if he simply took his business elsewhere without saying anything.
  4. Julie – you know where you stand with Julie – she tells you exactly what she thinks, whether you like it or not!  She hates delay, can’t abide excuses and does not tolerate failure to meet deadlines – however small.

You may recognise some of these people amongst your customers.  They all seek excellent service, but the way that you deliver it to them needs to be subtly different.  If people buy from people they like, then it is certainly true that people stop buying from people that they don’t like – or who they perceive as having a different set of priorities to them when it comes to customer service.

If you and your team members could understand your customers’ differences and take account of them when delivering your products or services to them, just think how much more positively your business would be perceived!

The Service Profit Chain

There is no doubt that excellence in service is directly linked to profitability – the most profitable businesses invariably deliver the best customer service.  You can improve your customer experience by understanding their needs and expectations better.  You can achieve this by introducing DiSC to your customer service team.  Let DISC UK show you how.

About DiSC

DiSC is the most trusted behavioural communication and learning instrument in the world. DiSC is based on more than 80 years of research and development and is used across the globe in hundreds of training and coaching applications, with around 70% of FTSE 500 companies either using or having used the system.

For further information about the unique Everything DiSC products, or to arrange to have your own profiles produced, contact us via email david@wallshiremanagement.co.uk or telephone on 01209 613 060 today.

Best Regards
Dave Preston

Does “True Grit” Actually Exist?

Research suggests it may decide how much we achieve in life

 

Have you got what it takes to succeed (True Grit) and realise your dreams?

Do you have to be born with it, or can it be bred into you?

When the going gets tough, do you get going?

 

Why is having “true grit” important and what can you do if you don’t think you’ve got it?

 

  • Having true grit is a trait among high-achievers, scientists claim
  • ‘True gritters’ show perseverance, tenacity and think success is important

 

He's got it: Jeff Bridges as Rooster Cogburn in the True Grit remake
He’s got it: Jeff Bridges as Rooster Cogburn in the True Grit remake

 

John Wayne had it too – more than Jeff Bridges Some will say. But far from being an intangible quality – scientists claim ‘true grit’ can be measured.

They say those with the trait show a ‘perseverance and passion for long-term goals’, and are tenacious, not easily distracted and not discouraged by setbacks.

And the scientists claim a simple test is enough to see whether a person possesses the dogged determination exhibited by Marshal Rooster Cogburn in the Hollywood Western  True Grit.

Those who take it have to rate how closely eight statements apply to them. These include ‘I finish whatever I begin’ and ‘Setbacks don’t discourage me’.

Wayne received an Oscar for his 1969 portrayal of the fearless American civil war veteran who helps a 14-year-old girl track down the man who had killed her father.

Bridges showed a similar single-mindedness in a recent remake.

And scientists say that if you too have true grit, you may do better in life.

Those with true grit show a ‘perseverance and passion for long-term goals’.

They are tenacious, not easily distracted and not discouraged by set-backs.  Theyalso place importance in success.

 According to studies, gritty children spell better, gritty teachers get the best out of their pupils and gritty adults get higher marks at university.

Put simply, grit could explain why some people try harder than others. To work out who has true grit, scientists have devised a test designed to measure focus and perseverance.

Those who score highly aren’t distracted from the task in hand by new opportunities, nor are they discouraged by setbacks. They are hard-workers and find it easy to spend months focusing on a single project. And, as diligent types, they like to finish what they begin.

So does she: 'True gritters' are tenacious, not easily distracted and find success very importantShe has it! ‘True gritters’ are tenacious, hard-working and find success very important

 

Long-term, this may lead to them achieving their goals. But in the very short-term, the effects can be seen on the body.

When psychologists who wanted to test their grit got men and women to do tricky mental manipulations, they saw differences in the activity of the heart between tenacious types and those who give up easily.

Researchers said: ‘Grit, a recently proposed personality trait associated with persistence for long-term goals, predicts success in part in promoting self-control, thus allowing people to persist in repetitive, tedious or frustrating behaviours that are necessary for success.

‘People high in grit are more passionate about their goals and more dedicated to accomplishing them.’

True Gritters would align very nicely with the high D behavioural style within the DiSC behavioural profiling approach – a tool we use extensively here at Wallshire Management.

If you want to find out whether you’ve got “True Grit”, we can help you find out.